Add to ORKGThe healthcare sector is becoming more competitive in Vietnam since patients now expect a higher level of service quality. This paper aims to investigate the impact of service quality dimensions on patient satisfaction in selected public hospitals in Hue city - the central region of Vietnam. Data were collected from 354 patients using a structured questionnaire. The second-generation analytical method (SmartPLS) was utilized to identify factors influencing the satisfaction of patients. The results of this study show that all five factors of healthcare service: hospital assurance; responsiveness; empathy; reliability and facilities were the significant predictors of patient satisfaction and these factors can explain 61.9 percent of the varia...
Patient satisfaction must be obtained in order to compete in the hospital sector, which tends to dev...
A service is considered satisfactory if the service can meet the needs and expectations of customers...
Patients are the key stakeholders in health care providers and it is extremely important to increase...
The healthcare sector is becoming more competitive in Vietnam since patients now expect a higher lev...
This study explores the relationship between service quality and patient satisfaction in the context...
In recent years, the healthcare services provided public hospitals and patient's satisfaction have b...
Patient satisfaction is recognized as one of the most important quality dimensions and key success i...
The article aims to assess the level of factors effecting on customer’s satisfaction with The State ...
The objective of this study is to examine the connection between the service quality and patient sat...
Background: Patient satisfaction is one of important indicators of quality of service measurement. T...
Background: Patient satisfaction assessment isan important tool for monitoring the quality of health...
Patient satisfaction, a healthcare recipient's reaction to salient aspects of their service experien...
Nowadays, patients’ satisfaction is an integral part of hospital management across the world. The he...
The main aim of the paper is to provide an empirical analysis on patient satisfaction as n indica...
Measurement of health service user satisfaction is one indicator to determine the quality of health ...
Patient satisfaction must be obtained in order to compete in the hospital sector, which tends to dev...
A service is considered satisfactory if the service can meet the needs and expectations of customers...
Patients are the key stakeholders in health care providers and it is extremely important to increase...
The healthcare sector is becoming more competitive in Vietnam since patients now expect a higher lev...
This study explores the relationship between service quality and patient satisfaction in the context...
In recent years, the healthcare services provided public hospitals and patient's satisfaction have b...
Patient satisfaction is recognized as one of the most important quality dimensions and key success i...
The article aims to assess the level of factors effecting on customer’s satisfaction with The State ...
The objective of this study is to examine the connection between the service quality and patient sat...
Background: Patient satisfaction is one of important indicators of quality of service measurement. T...
Background: Patient satisfaction assessment isan important tool for monitoring the quality of health...
Patient satisfaction, a healthcare recipient's reaction to salient aspects of their service experien...
Nowadays, patients’ satisfaction is an integral part of hospital management across the world. The he...
The main aim of the paper is to provide an empirical analysis on patient satisfaction as n indica...
Measurement of health service user satisfaction is one indicator to determine the quality of health ...
Patient satisfaction must be obtained in order to compete in the hospital sector, which tends to dev...
A service is considered satisfactory if the service can meet the needs and expectations of customers...
Patients are the key stakeholders in health care providers and it is extremely important to increase...