Crew Resource Management in the Railroad Operating Environment

Federal Railroad Administration2007PDFResearch PaperMorgan, Curtis A.Olson, Leslie E.Kyte, Tobin B.Roop, Stephen S.Texas Transportation InstituteENSCO, IncUnited States. Department of Transportation. Federal Railroad AdministrationRaslear, ThomasUnited States. Department of Transportation. Federal Railroad AdministrationUnited StatesAwarenessCrew resource managementDevelopmentEducation and trainingRailroad safetyImplementationRailroad transportationSurveying methods and processesTrainingTravel surveysEducation and training methodsTrain crewsRailroadsCRMorganizational cultureDOT/FRA/ORD-07/03.IReport 474450-00003DFTR53-01-D-00030This report summarizes the work undertaken by the Texas Transportation Institute (TTI) to develop and implement a pilot program of Rail-Based Crew Resource Management (CRM) training that can be used for a variety of crafts throughout the railroad industry. Pilot program development was a follow-on to the previous tasks to document the types of teams that exist in the railroad industry and the state of rail CRM training at U.S. Class I railroads, which TTI completed and documented in a separate report to the Federal Railroad Administration in September 2003. The pilot program builds upon the training methods and procedures identified in the earlier work. This report documents the development of the program and the experiences encountered in implementing it at the railroad division level. The report presents data from pre-training and post-training surveys of participants that were administered during the pilot course as measures of the effectiveness and acceptance of the training program materials. The study also includes recommendations on further steps to broader CRM implementation within the railroad industry.136