Challenges of ISO 9001:2015 Quality Management System Implementation in Malaysian Construction Companies

The purpose of this study is to investigate the barriers and challenges in the implementation of ISO 9001:2015 QMS in the Malaysian construction company. A random sample of 100 workers in construction companies in Malaysia has been used to identify these factors in a structured survey, resulting in a response rate of 49%. The measurement model's reliability and validity were evaluated using exploratory and conformity factor analysis. Structural Equation Modelling (SEM) was used to investigate the relationships between the latent constructs. The results show that surveyed construction companies implemented ISO 9001 QMS primarily for company performance and encountered numerous challenges during the implementation process. Furthermore, findings highlighted the importance of effective communication and organizational learning in enhancing company performance in construction organizations. According to the findings, these factors have a significant impact on companies in terms of effective communication, organizational learning, and company performance in construction organizations, at 95% confidence interval (p