Industrial Service Concept Creation with Professional Service Robots

This multiple case study provides new knowledge on how companies create professional service robot enabled service concepts in industrial settings. Three cases include service concepts in which logistic, inspection and maintenance services are provided through various autonomous mobile robot platforms. As a result, central activities in the creation of multi-purpose service robot enabled service concepts are identified. Companies need to seamlessly configure their offerings, services, multi-purpose robots and humans in service delivery. The study raises the need for an operator company for total solution sales and a network lead. A fleet management software is needed for multi-purpose robot system operation