Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors

The purpose of this study is to explore emotional intelligence in relation to the hospitality sector in the West Balkans and how often it is used in a working environment. The key factors mentioned are of high importance for leading a successful team especially in the hospitality sector. The study consists of several key factors: employee-supervisor relationship satisfaction, supervisors' investment in bettering the team, supervisors' behavior under stress, understanding, respect and trust between the employee and the supervisor and many more. The topic is of high importance since there is a significant prejudice when it comes to leaders on the West Balkan and their comprehension of importance of emotional intelligence. This research is based on information gathered from people working in hotels in the Balkans in 2022