Importance of Learning: Hospitality HR Managers' Viewpoint

Many studies have proven how important and beneficial training and development is for managers because it improves their relationship with employees, and it could potentially lead to better performance of the company. This paper investigated training and development programs offered to managers in 4- and 5-star hotels in Dubrovnik and factors that influence their success in the hospitality industry. Five hotel companies participated in the questionnaire which measured their satisfaction with T&D programs and asked them to list programs their offer as well as rate importance of four factors for success of managers. Results suggested that HR Managers were overall satisfied with T&D programs with most common programs being leadership, communication, internal development programs and specific interest training. Additionally, work experience and T&D received at work were rated as most important factors for success of managers in the hospitality industry