EMOTIONAL INTELLIGENCE IN MANAGEMENT : Final paper

Završni rad proučava koncept emocionalne inteligencije te njen utjecaj na poslovanje i akademsku uspješnost. Emotivna inteligencija je skup kompetencija koje se odnose na shvaćanje, reguliranje i izražavanje vlastitih i tuđih emocija te njihovo primjenjivanje u svakodnevnom životu. U uvodu se kratko objašnjava nastanak i tijek razvijanja ideje emocionalne inteligencije. Daje se uvid u tri modela emocionalne inteligencije: model Mayera i Saloveya, Bar-Onov model i Golemanov model. Tokom rada, vodi se konceptom Golemanovog modela emocionalnih kompetencija koji sadrži pet kompetencija razvrstanih u dvije skupine. Skupina emocionalnih kompetencija odnosi se na samosvijest, samokontrolu i motiviranost. Skupina društvenih kompetencija sadrži empatiju i društvene vještine. Na temelju njih, opisan je profil idealnog menadžera. Ukratko, važne osobine menadžera su samopouzdanje, motiviranost, pouzdanost, komunikativnost i kreativnost. Nadalje, predstavljaju se istraživanja koja objašnjavaju učinak emocionalne inteligencije na poslovni život. Rezultati istraživanja pokazuju kako emocionalna inteligencija menadžera povećava vlastitu produktivnost, učinkovitost i moral zaposlenika te smanjuje stres na radnom mjestu. Prezentirana su i istraživanja koja se tiču akademske uspješnosti i društvene angažiranosti. Istraživački dio rada proučavao je emocionalnu inteligenciju i društvenu angažiranost studenata Ekonomskog fakulteta u Osijeku. Korištenjem anketne metode skupili su se podaci potrebni za istraživanje. Istraživanje je pokušalo ustanoviti ima li emocionalna inteligencija pozitivnu vezu s akademskim uspjehom i angažiranošću studenata.The final paper studies the concept of emotional intelligence and its impact on business and academic performance. Emotional intelligence is a set of competencies related to understanding, regulating and expressing one's own and others' emotions and their application in everyday life. The introduction briefly explains the origin and course of the development of the idea of emotional intelligence. An insight into three models of emotional intelligence is given: the Mayer and Salovey model, the Bar-On model, and the Goleman model. Through the final paper, the concept of Goleman's model of emotional competencies is used, which contains five competencies divided into two groups. The group of emotional competencies refers to selfawareness, self-control, and motivation. The group of social competencies contains empathy and social skills. Based on them, the profile of the ideal manager is described. In short, important qualities of a manager are self-confidence, motivation, reliability, communicativeness and creativity. Furthermore, studies are presented that explain the effect of emotional intelligence on business life. The results of the studies show that the emotional intelligence of managers increases their own productivity, efficiency and morale of employees and reduces stress in the workplace. Research on academic performance and social engagement was also presented. The research part of the paper studied the emotional intelligence and social engagement of students at the Faculty of Economics in Osijek. Using the survey method, the data needed for the research was collected. The research sought to determine whether emotional intelligence has a positive relationship with academic success and student engagement