Organization of Content and Services for People with Disabilities in the Modern Hospitality

Tema ovog diplomskog rada je organizacija sadržaja i usluga za osobe s invaliditetom u suvremenom hotelijerstvu. Cilj rada je utvrditi jesu li turistički sadržaji u Republici Hrvatskoj prilagođeni osobama s invaliditetom. Svrha i predmet rada je istaknuti pojedinosti kojima se osobe s invaliditetom susreću kao turisti, ali i koje promjene bi povoljno utjecale na poboljšanje turističke ponude osoba s invaliditetom. Metode koje se koriste u ovom istraživanju su povijesna metoda, analiza i sinteza te metoda generalizacije. Republika Hrvatska ima slabo razvijene turističke kapacitete za prihvat osoba s invaliditetom pa je iz tog razloga potrebno raditi na poboljšanju uvjeta za prihvat gostiju – osoba s invaliditetom. Na temelju istraživanja; osobe s invaliditetom najčešće putuju u rehabilitacijske centre kako bi poboljšale zdravstveno stanje te su najčešće korisnici zdravstvenog turizma. Republika Hrvatska mora raditi na problemu vezanom za prihvat gostiju s posebnim potrebama te proširiti dodatno svoju turističku ponudu.The topic of this thesis is the organization of content and services for people with disability in modern hospitality. The aim of this paper is to determine whether tourist facilities in the Republic of Croatia adapted for persons with disabilities. The purpose and subject of the paper is highlight the details that people with disabilities encounter as tourists, but also which the changes would have a favorable effect on improving the tourist offer of people with disabilities. The methods used in this research are historical method, analysis and synthesis as well generalization method. The Republic of Croatia has poorly developed tourist capacities for the reception of persons with disability, so it is necessary to work on improving the conditions for admission guests a person with a disability. Based on research; persons with disabilities they most often travel to rehabilitation centers to improve their health and are most often users of health tourism. The Republic of Croatia must work on the problem related to the reception of guests with special needs and further expand its tourism offer