Social intelligence in the age of networks

The author explores the concept of ‘social intelligence’. Shesuggests that, in the world of digital commerce, it may bedefined as ‘insight which is based on collective understandingof work practices’. She offers three scenarios tosupport the suggestion that the World Wide Web allows newforms of insight to emerge as it greatly extends the toolkit andthe content base of business intelligence. The scenariosexplore three activities: ‘social browsing’, ‘social formatting’and ‘social filtering’, that are examples of social intelligenceactivities in the world of the virtual workplac