Add to ORKGThe objective of this study is to analyze the critical factors in service quality satisfaction in public administration, using a decentralized federal agency as a case study. The study design was quantitative and cross-sectional, using the SERVPERF model dimensions, with 491 respondents and analyzed through a structural equations model. The result showed that the dimensions linked to the interpersonal skills of the employees have greater weight than the one related to infrastructure when evaluating the quality of service by users.
The current study investigated the use of a private sector instrument, designed to measure service q...
This study aims to measure the quality of service obtained at The Provincial Office of the Indonesia...
In services, quality is generally defined from the customer\u27s perspective. Quality management in ...
Using a modified SERVQUAL scale, this paper measures perceived service quality in a corporatised pub...
The development of an appropriate public service quality model has become increasingly recognised as...
This study evaluates service quality in Tabuk Municipality and tries to identify employee constraint...
Applying the servqual model (Parasuraman et al., 1988), in this study, the authors proposed a model ...
This study attempts to throw some more light on the relationship between service quality determinan...
Decentralization in Indonesia was meant to aid in the shifting of power from the central government ...
The key and ultimate objective of any organisation is to ensure its longevity and survival, which in...
This research undertook to study a decentralized service agent in two different administrative locat...
This work aims to offer an explanation of the service quality components that have an effect on heal...
Three streams of research relevant to quality management were pulled together in this study. The pri...
The use of a variety of measures of service quality in the private sector as critical indicators of ...
The overall purpose of this research was to add to existing theory of quality pertaining to the serv...
The current study investigated the use of a private sector instrument, designed to measure service q...
This study aims to measure the quality of service obtained at The Provincial Office of the Indonesia...
In services, quality is generally defined from the customer\u27s perspective. Quality management in ...
Using a modified SERVQUAL scale, this paper measures perceived service quality in a corporatised pub...
The development of an appropriate public service quality model has become increasingly recognised as...
This study evaluates service quality in Tabuk Municipality and tries to identify employee constraint...
Applying the servqual model (Parasuraman et al., 1988), in this study, the authors proposed a model ...
This study attempts to throw some more light on the relationship between service quality determinan...
Decentralization in Indonesia was meant to aid in the shifting of power from the central government ...
The key and ultimate objective of any organisation is to ensure its longevity and survival, which in...
This research undertook to study a decentralized service agent in two different administrative locat...
This work aims to offer an explanation of the service quality components that have an effect on heal...
Three streams of research relevant to quality management were pulled together in this study. The pri...
The use of a variety of measures of service quality in the private sector as critical indicators of ...
The overall purpose of this research was to add to existing theory of quality pertaining to the serv...
The current study investigated the use of a private sector instrument, designed to measure service q...
This study aims to measure the quality of service obtained at The Provincial Office of the Indonesia...
In services, quality is generally defined from the customer\u27s perspective. Quality management in ...