Community College Institutional Effectiveness: Perspectives of Campus Stakeholders

This study addresses a campus institutional effectiveness (IE) process and its influence on faculty and staff. Although a comprehensive, rational IE process appeals to campus leaders, this study found that it creates significant faculty and staff challenges. Campus leaders, faculty, and staff differ in their (a) knowledge and support of IE; (b) participation in IE process activities; and (c) perceptions of IE strengths, weaknesses, and usefulness. Needed IE data are typically available to campus stakeholders except for student learning outcomes data across all academic programs. Administrators, faculty, and staff agree that a lack of time is the major IE impediment. IE expectations may be too challenging for campus participants, and faculty and staff need more institutional support to analyze and use existing data. Future research should focus on faculty and staff aspects of community college effectiveness