The influence of cross-cultural psychological capital on cultural intelligence, affective commitment and organisational citizenship behaviour amongst employees at a retail organisation in the Western Cape

Magister Commercii (Industrial Psychology) - MCom(IPS)This study was motivated by the great need to probe on the impact cross-cultural psychological capital has on cultural intelligence (CQ), affective commitment (AC) and organisational citizenship behaviour (OCB) among diverse employees at a retail organisation. Globalisation has led to the increase in movement of the labour force due to economic, political and market force expansion, thus, this mobility has led to diversity in the workplace. However, this workforce diversity highlights the importance of cross-cultural skills in the workplace. The major purpose of this study is to study the influence of cross-cultural psychological capital on cultural intelligence, affective commitment and organisational citizenship behaviour