This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. The text discusses the methodology of co-research and the results of Woodcock’s engagement with forms of control and resistance in call centres
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
Abstract copyright UK Data Service and data collection copyright owner.Following a growth in the num...
This chapter is concerned with questions in telephone interaction between customers and service pers...
This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. Th...
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with ove...
Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a...
Telephone call centers are an integral part of many businesses, and their economic role is significa...
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016...
Telephone call centers are an integral part of many businesses, and their economic role is significa...
Call centres are a new type of service work that stand at the interface between corporations and con...
This introduction aims to place the articles in this special edition in the context of the wider lit...
"The paper looks at current British and German call centre research in the light of its contribution...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
Call centres have received much criticism and management attention, yet despite employing increasing...
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
Abstract copyright UK Data Service and data collection copyright owner.Following a growth in the num...
This chapter is concerned with questions in telephone interaction between customers and service pers...
This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. Th...
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with ove...
Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a...
Telephone call centers are an integral part of many businesses, and their economic role is significa...
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016...
Telephone call centers are an integral part of many businesses, and their economic role is significa...
Call centres are a new type of service work that stand at the interface between corporations and con...
This introduction aims to place the articles in this special edition in the context of the wider lit...
"The paper looks at current British and German call centre research in the light of its contribution...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
Call centres have received much criticism and management attention, yet despite employing increasing...
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
Abstract copyright UK Data Service and data collection copyright owner.Following a growth in the num...
This chapter is concerned with questions in telephone interaction between customers and service pers...
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