ROLA I ZNACZENIE KOMUNIKACJI W ORGANIZACJI – RAPORT Z BADAŃ

Key words: interpersonal communication, communication within an organization,formal and informal communication, sources of information acquiring, job satisfaction,income satisfaction, interpersonal satisfaction, satisfaction with contacts withsuperiors.SummaryCommunication within an organization is an issue which is frequently analyzedin the specialist literature. The authors pay particular attention to its significanceand the role it plays in the proper functioning of each organization. The presentpaper presents the results of the author’s study relating to the communication in theorganization, and especially the function of the formal and informal communication.The research target was the identification of sources from which the employeeslearn what is going on at work, defining the role which communication plays inthe organization as well as checking - depending on the preferred source of theinformation - the satisfaction in the inter-personal relations, income satisfaction andgeneral job satisfaction as well as satisfaction with contacts with superiors.A working hypothesis was formulated that the form of the information sourcefrom which employees get to know what is happening in their working environmentsignificantly influences their general job satisfaction, income satisfaction, interpersonalrelations and contacts with their superiors. Additionally a few specificarguments were presented which were positively verified. Generally the reseachhas proved that communication within the organization plays significant role andthat it considerably affects the general job satisfaction