Quality of guest service as a crucial determinant of success in providing hotel service in the days of strong market competition

The article is an attempt to present the quality of customer service as one of the basic elements determining success of a contemporary hotel. In the study the essence and kinds of hotel guest service have been discussed with particular emphasis on all activities whose aim is to persuade a guest to use services offered by the hotel. The article demonstrates the standards of dealing with guests and takes into account the rules of hospitability and use of modern technologies