Decision support system in freight transport based on vehicle routing problem with quality criterion

Deliveries planning in transport systems is a complicated task and require taking into account a wide range of factors. Enterprises wanting to propose solutions that meet the clients’ needs and be competitive on the market must prepare their offer based on decision support systems including factors characteristic for the real process. The aim of the article is to present a concept of a decision support system based on a multi-criteria vehicle routing problem in real conditions (Real-World VRP). Taking into account the latest trends in the optimization of the delivery plan, the model includes three criteria - the cost, time and success rate of the delivery plan as a criterion relating to the quality of the delivery plan. Among other assumptions, it should be pointed out that the heterogeneous structure of the rolling stock has been taken into account, the number of which is not limited, the vehicles return to the place of origin. The travel time of the connection and the time of loading operations are random variables. The limited driver’s work time and driving time were also applied. The effect of the work presented in the article is the concept of the decision support system in the freight transport, taking into account the quality criterion of the delivery plan