Diseño de escenarios de mejora en los servicios de reparación y mantenimiento a través de BPM, Lean Manufacturing y simulación

To improve the productivity and efficiency of the brake and suspension maintenance process in Tecniautos Teusaquillo, the BPM and Lean Manufacturing approaches were used through operations research techniques and simulation of discrete events. Applying the process life cycle methodology for BPM and engineering tools such as time study, quality circles, VSM and operations diagrams, in this project four improvement scenarios were designed according to the company's strategy. The measures used to assess the impact of each alternative were the total production time and the profit margin. In this implementation the four proposed alternatives were simulated. Through the analysis of simulation data, and considering the budget to be invested, it is ensured that the implementation of the four improvement solutions had a positive impact on the total production time, as well as the company's profit margin.Ingeniero (a) IndustrialPregrad