Strategic Alignment for Digital Transformation : Insights from the Public sector

Digital transformation, a form of Information Technology (IT) enabled organisational transformation, is recognised as a phenomenon that has resulted in a business model innovation fundamentally changing how organisations operate. In the public sector, the proliferation of emerging digital technologies has brought about myriads of opportunities. The findings of empirical studies indicate that digital transformation has improved not only the efficiency of business processes but also the variety and quality of public services delivered to citizens. However, success in digital transformation is dependent on various factors. Strategic alignment—the alignment between IT and overall organisational strategy—is considered one of the essential prerequisites for digital transformation. This paper presents an ongoing study exploring the role of strategic alignment on digital transformation. Preliminary results identified various organisational and managerial factors related to strategic alignment, which are critical for digital transformation. Expected contributions and future research directions are proposed