[[alternative]]An Action Research on Promoting the Collaborative Care of Professional Team in the Infant Care Center

[[abstract]]本研究旨在探討托嬰中心促進專業托育團隊協同照顧的行動歷程，瞭解托嬰中心主管如何改變配班方式，營造專業托育團隊形成協同照顧的歷程與困難解決策略，以持續提供高品質的托育服務，促進嬰幼兒、家庭及托育人員共同成長為最終目的。本研究以公辦民營托嬰中心，10位托育人員為主要研究對象，研究期程由2021年5月至11月為期六個月的行動研究，透過行動研究PDCA循環圖，計畫（plan）、執行（do）、檢討（check）、再行動（ation）四個循環步驟，不斷反思與改進，呈現並回應研究問題，將實際現場所收集到的資料，包含托育日誌、會議記錄與訪談紀錄等，進行資料整理與分析，結論為一、托嬰中心促進托育團隊協同照顧的有效策略（一）實施體驗學習活動，凝聚共同的願景（二）營造正向人際互動，形成信任關係（三）創造雙向溝通管道，傾聽團隊想法（四）以家族為單位，提升協同照顧品質（五）善用例行性表單，滾動式修正；二、專業托育團隊以多元的合作方式，展現協同照顧的文化（一）嬰幼兒相關資訊密切交流不漏接（二）以行動提供嬰幼兒、托育團隊立即的協助（三）定期與即時的專業對話，進行交流研討（四）家族托育團隊是生命共同體，共同承擔責任和榮耀；三、 以家族托育團隊協同照顧的模式，有助提升嬰幼兒照顧品質；四、托嬰中心全體工作團隊都是協同照顧的好夥伴。最後依據本研究之歷程與發現提出建議，做為托育人員、托育機構、主管機關和未來研究之參考。[[abstract]]The purpose of this study is to explore the caring history of professional nursery teams collaborative work assisted by infant care center and to understand how the director of the center changes the way of assigning shifts to establish professional nursery teams collaborative care work processes and problem-solving strategies for high quality caring services, which bring the growth in many aspects for children, parents and also caregivers. In this study, 10 caregivers from public-private infant care centers are chosen for an action research, from May to November in 2021. By implementing four steps of action research PDCA cycle diagram: Plan, Do, Check, and Action, and with self-reflection, improvement, and research question presenting and responding, followed by processing and analyzing the field data collected, including daily care logs, meeting notes and interview notes, the research could be summarized:1.Effective strategies of the infant care center improving the collaborative care of the professional nursery team :(1)Implement experiential learning activities to unite a shared vision;(2)Establish positive interpersonal interactions and for a trusting relationship;(3)Create a two-way communication channel and listen to team ideas;(4)Take family as one unit to improve the quality of collaborative care;(5)Use routine forms for rolling correction.2.The professional nursery team applies a variety of cooperative methods to demonstrate a culture of collaborative care:(1)Infant and young children-related information is closely communicated and not missed;(2)Take action to provide immediate assistance to infants and childcare teams;(3)Regular and real-time professional dialogue and seminars;(4)The nursery teams family work together and share the responsibility and honor.3.Collaborative care from the nursery teams family improves the quality of care.4.The infant care center team being a good partner for the collaborative care.Finally, recommendations based on the processes and findings of this study as a reference for care personnel, care institutions, authorities and future research