International audienceNGC 1097 is a nearby Seyfert 1 galaxy with a bright circumnuclear starburst ring, a strong large-scale bar, and an active nucleus. We present a detailed study of the spatial variation of the far-infrared (FIR) [C II]158 μm and [O I]63 μm lines and mid-infrared H2 emission lines as tracers of gas cooling, and of the polycyclic aromatic hydrocarbon (PAH) bands as tracers of the photoelectric heating, using Herschel-PACS and Spitzer-IRS infrared spectral maps. We focus on the nucleus and the ring, and two star-forming regions (Enuc N and Enuc S). We estimated a photoelectric gas heating efficiency ([C II]158 μm+[O I]63 μm)/PAH in the ring about 50% lower than in Enuc N and S. The average 11.3/7.7 μm PAH ratio is also lowe...