Determining the Optimal Storage Capacity in Company Gorenje d.o.o. - Customer Care and Service

Namen magistrske naloge je prikazati pomen optimalnih skladiščnih kapacitet in zadostne zaloge materiala oziroma natančneje rezervnih delov. V nalogi so opisani načini napovedovanja kot tehnike planiranja in računanja trenda, s katerim sem dobil vpogled v prihodnje stanje zasedenosti skladiščnih kapacitet. Podrobno je opisan celoten proces skladiščenja rezervnih delov v vseh fazah od prevzema, skladiščenja in odpreme ter problematika, s katero se v podjetju Gorenje d.o.o. vsakodnevno srečujejo. Podane so kratkotrajne kot dolgotrajne rešitve, s katerimi bi v podjetju izboljšali delovne pogoje ter povečali učinkovitost ob upoštevanju cilja, ki je dolgoročno strateško postavljen. Cilj, ki je kot del verige v poslovnem procesu tudi skladiščenje in vse delovne manipulacije v skladišču, pa je hitra in kakovostna podpora z rezervnimi deli na vsa tržišča, kamor so prodani proizvodi podjetja Gorenje oziroma Hisense.The purpose of the master\u27s thesis is to show the importance of optimal storage capacity and sufficient stock of material or specifically spare parts. The thesis describes the methods of forecasting as techniques of planning and calculating the trend, which provided me with insight into the future state of occupancy of storage capacity. Moreover, the entire process of storage of spare parts in all phases from inbound, storage, and outbound is described in detail, as well as the difficulties that Gorenje d.o.o. is facing daily. Furthermore, both short-term and long-term solutions which would improve the working conditions in the company and increase efficiency, considering the long-term strategic goal, are presented in the thesis. The goal, aside from warehousing and all work manipulations in the warehouse as part of the chain in the business process, is also fast and quality support with spare parts to all markets where Gorenje or Hisense products are sold