Despite its known impacts on organizational effectiveness, few studies have investigated organizational citizenship behavior’s (OCB) impact on the individual employee. This study explored the affective and dispositional consequences of OCB for hotel employees and their relationships with turnover intention. A cross-cultural comparison of U.S. and Chinese hotel employees was incorporated into the survey-based research design. The results supported positive emotion, continuance commitment, and workplace social inclusion as consequences of OCBs and mediators in the OCB–turnover relationship, with significant differences by OCB targets. The results also supported culture’s moderating role in the relationship of OCB and its consequences. The imp...
In recognition of the growing importance of managing service contact employee in hospitality industr...
Organizational citizenship behavior (OCB) is defined as a discretionary behavior that contributes to...
This study built on the findings by Rioux and Penner (2001) and investigated the relationships that ...
Despite its known impacts on organizational effectiveness, few studies have investigated organizatio...
Building upon conservation of resources theory and affective event theory, this study broadens the o...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Researches have mainly been focused on Organizational Citizenship Behavior (OCB) positive effects to...
Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainl...
Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainl...
Most research examining organizational citizenship behavior (OCB) has focused on employees’ efforts ...
The corporate social responsibility (CSR) literature documents inconsistent results regarding the re...
The current study explored the relationship between organizational citizenship behavior (OCB) and jo...
In recognition of the growing importance of managing service contact employee in hospitality industr...
Organizational citizenship behavior (OCB) is defined as a discretionary behavior that contributes to...
This study built on the findings by Rioux and Penner (2001) and investigated the relationships that ...
Despite its known impacts on organizational effectiveness, few studies have investigated organizatio...
Building upon conservation of resources theory and affective event theory, this study broadens the o...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over t...
Researches have mainly been focused on Organizational Citizenship Behavior (OCB) positive effects to...
Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainl...
Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainl...
Most research examining organizational citizenship behavior (OCB) has focused on employees’ efforts ...
The corporate social responsibility (CSR) literature documents inconsistent results regarding the re...
The current study explored the relationship between organizational citizenship behavior (OCB) and jo...
In recognition of the growing importance of managing service contact employee in hospitality industr...
Organizational citizenship behavior (OCB) is defined as a discretionary behavior that contributes to...
This study built on the findings by Rioux and Penner (2001) and investigated the relationships that ...