Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority

Business Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of an organization to improve its efficiency by optimizing processes and reducing costs. It has been proven effective over a plethora of private applications however, not many studies based on the public sector have been reported even though it is known to be inefficient. This is mainly due to an overall smaller market exposure of public administrations compared to private companies. However, nowadays, in the age of digitalization, the growing global competition is requiring PA to improve the efficiency of their processes. This paper offers a real case-study of an application of BPR in a PA namely the Genoa Port in Italy, one of the biggest ports in Europe. The following analysis has been carried out through an AS IS / TO BE approach and the outcome of the re-engineering process has been validated through Discrete Event Simulation. The results show how BPR can improve the efficiency of PAs and, particularly, how the port environment can drastically turn into an efficient and optimized system