A relação entre o mapeamento de processos e a modelização no contexto da gestão do conhecimento: estudo de caso aplicado em uma biblioteca digital

This work aims to demonstrate the relationship between process mapping and conceptual modeling within the context of Knowledge Management (KM) and as an activity to be carried out by information professionals. Mapping is the first activity of process modeling and precedes conceptual modeling that is embedded in the context of KM, which aims to identify and share the tacit knowledge of individuals with the intention of making processes more efficient and facilitate strategic decision making. The article addresses a literature review on KM and conceptual modeling, and relates them to process mapping. Next, the mapping is exemplified by means of a case study in the registration system of theses and dissertations of Porto’s Accounting and Business School