Kaunas city Vilijampole sports clubs, service quality assessment

Keywords: service, quality of service, service quality valuation, fitness. The problem of the work: The problem can be described raising the question of whether the city Kaunas Vilijampole sport clubs representative’s service quality poses a realistic requirements and how the quality meets the requirements. The object of the work: Kaunas city Vilijampole micro district sports clubs service quality. The task of the work: Rate Kaunas city Vilijampole the quality of sports clubs service. The objectives of the work: 1. Discuss the concept of sports services 2. Explain the types, forms and essence of the service quality 3. Investigate and evaluate the quality of sports clubs services in the city of Kaunas Vilijampole micro district. Methods of the work. 1. Scientific literature 2. Questionnaire survey 3. The comparative analysis Conclusions: 1. Examination of the scientific literature, it can be said that quality is a dynamic concept that treatment over time and depend on the specifics of the tasks and the quality of the object type. Service quality is a complex process, since only the evaluator is the consumer. Only the user decide if the services result allowed his expectations, and what is the expected and incurred money. Thus, the quality of service expressed in user satisfaction level. Both the customer and the service provider service quality perception is different. Quality of service is widely applied to various quality measurement models that combines theory and practice. 2. In the scientific literature, analyzed the perceived quality of consumers' most frequently used measure of quality gaps in the model and according to the method developed as \"Servqual“. Using this methodology, it is possible to evaluate a wide range of properties for a shared service quality and specific gaps between customer expectations and experience 3. According to the survey results show that only more tangible dimension criteria expectations of consumers, has been outbid. The minimum gap between the resulting gaps between expected and obtained for services showed empathy dimension criteria. The largest gap was noted in the reliability dimension. In order to prevent further consumer dissatisfaction, actions must be taken, aiming to improve the punctuality of the service that appears sincere attention to addressing problems and rapid dissemination of information targeted. Criteria relating to certainty and response dimensions, development also should be given attention, although gaps in the gap between expectations and experience is not very high