Reasoning techniques for analysis and refinement of policies for service management

The work described in this technical report falls under the general problem of developing methods that would allow us to engineer software systems that are reliable and would offer a certain acceptable level of quality in their operation. This report shows how the analysis and refinement of policies for Quality of Service can be carried out within logic by exploiting forms of abductive and argumentative reasoning. In particular, it provides two main contributions. The first is an extension of earlier work on the use of abductive reasoning for automatic policy refinement by exploiting the use of integrity constraints within abduction and its integration with constraint solving. This has allowed us to enhance this refinement process in various ways, e.g. supporting parameter values derivation to quantify abstract refinement to specific policies ready to be put in operation, and calculating utility values to determine optimal refined policies. The second contribution is a new approach for modelling and formulating Quality of Service policies, and more general policies for software requirements, as preference policies within logical frameworks of argumentation. This is shown to be a flexible and declarative approach to the analysis of such policies through high-level semantic queries of argumentation, demonstrated here for the particular case of network firewall policies where the logical framework of argumentation allows us to detect anomalies in the firewalls and facilitates the process of their resolution. To our knowledge this is the first time that the link between argumentation and the specification and analysis of requirement policies has been studied