This study aims to investigate how and what aspects of quality contribute to attendee satisfaction in a business event context, by using a qualitative methodology with semi-structured interviews for a more in-depth investigation. Whilst many previous studies have been conducted on the relationship between quality and satisfaction (Jung et al. 2015; Andersson et al. 2017; Theodorakis et al. 2019; Schnitzer and Barth 2019), most of them have focused on sports events or festivals, with little research on quality and satisfaction at business events. Therefore, this study contributes to researching an under-researched area and a fundamental gap in event literature. Moreover, most previous studies have undertaken a quantitative approach, which me...
In this paper we disentangle the roles of emotional and cognitive responses in determining behaviora...
This article assesses and compares two different models that include (a) the relationships of qualit...
Purpose– The objective of this study was to examine the effects of performance and uniqueness as pre...
The aim of the research project is going to determine how event design can produce a successful link...
Visitors to events attach great importance to the range of artists and their performances and the qu...
The concept of customer satisfaction and service quality are notably two important concepts in marke...
This paper presents data from a research project aimed at identifying how important the different ev...
The purpose of this study was to contribute to the successful management of a sports-leisure industr...
AbstractFor many organizations, attending and organizing an event are perceived as being essential, ...
Purpose With a rich and vibrant history surrounding the city, Glasgow industrial sector began to col...
The study investigated the direct effect of event service quality on customer satisfaction in the ho...
This study examined the visitors’ experience in attending business events which are consistent with ...
Quality in the tourism and hospitality industry presupposes the consistent delivery of products and ...
The aim of this research was to determine how perceived service quality and satisfaction influence ...
One of the measures of success has been satisfaction. It is important to understand this element in ...
In this paper we disentangle the roles of emotional and cognitive responses in determining behaviora...
This article assesses and compares two different models that include (a) the relationships of qualit...
Purpose– The objective of this study was to examine the effects of performance and uniqueness as pre...
The aim of the research project is going to determine how event design can produce a successful link...
Visitors to events attach great importance to the range of artists and their performances and the qu...
The concept of customer satisfaction and service quality are notably two important concepts in marke...
This paper presents data from a research project aimed at identifying how important the different ev...
The purpose of this study was to contribute to the successful management of a sports-leisure industr...
AbstractFor many organizations, attending and organizing an event are perceived as being essential, ...
Purpose With a rich and vibrant history surrounding the city, Glasgow industrial sector began to col...
The study investigated the direct effect of event service quality on customer satisfaction in the ho...
This study examined the visitors’ experience in attending business events which are consistent with ...
Quality in the tourism and hospitality industry presupposes the consistent delivery of products and ...
The aim of this research was to determine how perceived service quality and satisfaction influence ...
One of the measures of success has been satisfaction. It is important to understand this element in ...
In this paper we disentangle the roles of emotional and cognitive responses in determining behaviora...
This article assesses and compares two different models that include (a) the relationships of qualit...
Purpose– The objective of this study was to examine the effects of performance and uniqueness as pre...