Integrating Screencasts into Workplace Training

With the hundreds of unique tasks involved in entering data into the University of Hawaii Student Information System (SIS), there are issues with inaccurate data and improper training. Integrated appropriately, screencasts can help authorized staff learn the correct procedures for entering data into the SIS. This paper reports on a small instructional design study where a group of authorized staff were shown how to perform three unique tasks from three different screencasts. Evidence from this study indicates that screencasts aided the participants in understanding what the correct procedures were for entering data into the SIS. Furthermore, based on qualitative feedback, a majority of the participants view screencasts as a useful tool for training staff on various SIS tasks. Integrating screencasts into a training program, especially when it is task-oriented, may increase the quality of instruction in any organization