A framework for information systems innovation : a case of competitive intelligence in organisations.

Thesis (MTech. degree in Business Information Systems.)--Tshwane University of Technology, 2011.The study aimed at establishing the impact of competitive intelligence on the innovation products and services of information systems in organisations. For this purpose the study was based on one research question: How does competitive intelligence impact on the innovation products and services of information systems in organisations? At the end of the study on the role of competitive intelligence on information systems innovation the following was achieved. It was better understood that while competitive intelligence is overemphasized as revolutionary, customer focused information systems products and services still remain challenging. It was also understood that not all organisations that deploy competitive intelligence produce more innovative methods. A lack of knowledge- sharing and limitations within the organisational culture were found to be important factors for the deployment of competitive intelligence products and services in the organisations. Based on the findings and interpretation, a framework was developed, aimed at improving the development and deployment of competitive intelligence products and services for organisations' competitive advantag