Factors that affect the international shopping preferences of consumers in Maputo, Mozambique.

M.Tech. Business Administration. Business School.Although the civil war in Mozambique ended in the early 1990s, people living in the urban parts of Maputo City in Mozambique routinely travel to South Africa in order to do routine shopping. A study was conducted based on a random sample of 250 respondents in order to identify key factors that motivate residents of Maputo to do shopping in South African cities. Results obtained from factor analysis showed that people living in the urban parts of Maputo City in Mozambique were motivated by 8 factors to travel to South Africa for shopping. These 8 factors were: The provision of courtesy to customers ; Availability of vast information on latest products ; Relaxing shopping environment ; The provision of suitable packing materials for goods ; Competency of staff working in South African shopping malls ; Guaranteed confidentiality ; Good reputation of South African service providers ; The ability to return goods to suppliers within the warranty period