Survival strategies used by retailers in response to the establishment of large shopping malls in Soshanguve Township.

M. Tech. Business AdministrationStudy of available literature has revealed that performance appraisal is often very subjective. A general concern regarding the implementation of performance appraisal by line managers is that there is a serious lack of required expertise and knowledge to decide on the performance appraisal criteria accurately. Studies on perceived fairness or organisational justice have shown that these factors strongly affect the attitude of employees, for example: job satisfaction; turnover intentions; organisational commitment; and workplace behaviour, such as absenteeism and organisational citizenship behaviour. As such, this study assessed the perceptions of employees within the Department of Labour Head Office on performance appraisal. The intention was to identify gaps in the current appraisal system and to propose strategies that can be employed in order to maximise and harmonise performance appraisal in the Department of Labour Head Office