[Introduction]. The public sector has to cope with a lot of challenges and has to respond to many new needs and demands in society. Due to these challenges and pressures, the public sector is subject to many reforms. "Over the last two decades there appears to have been a huge amount of public management reform. Although there was also reform in earlier periods, the changes since 1980 have – in many countries – been distinguished by an international character and a degree of political salience which marks them out from the more parochial or technical changes of the preceding quartercentury".1 These reforms introduce new principles. A growing focus on efficiency and effectiveness, attention to transparency and accountability, awareness of pu...
In 2000, the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Ne...
AbstractThe performance management is the framework of a good implementation of the strategy in an o...
Celem niniejszego opracowania jest dokonanie analizy wykorzystania modelu CAF w procesie samooceny w...
[From the Introduction]. The use of quality management tools and systems, for a long time confined t...
Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? ...
In our study, we developed new model of quality assessment in public administration. The Common Asse...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
European cooperation and work on quality management has significantly improved over the last few yea...
Dissertação de Mestrado em Gestão apresentada à Faculdade de EconomiaO modelo de avaliação de desemp...
National public administrations nowadays have to adopt to the social changes around the world. One o...
textabstractPublic sector organisations throughout Europe are increasingly applying quality models s...
Cílem této bakalářské práce je představení vybraných manažerských metod využívaných ve veřejné správ...
European cooperation and work on quality management has significantly improved over the last few yea...
Based on the scientific literature and statistical data as well as the conducted survey in the publi...
The CAF method consisting of basic nine criteria is its main construction taken from the EFQM model....
In 2000, the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Ne...
AbstractThe performance management is the framework of a good implementation of the strategy in an o...
Celem niniejszego opracowania jest dokonanie analizy wykorzystania modelu CAF w procesie samooceny w...
[From the Introduction]. The use of quality management tools and systems, for a long time confined t...
Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? ...
In our study, we developed new model of quality assessment in public administration. The Common Asse...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
European cooperation and work on quality management has significantly improved over the last few yea...
Dissertação de Mestrado em Gestão apresentada à Faculdade de EconomiaO modelo de avaliação de desemp...
National public administrations nowadays have to adopt to the social changes around the world. One o...
textabstractPublic sector organisations throughout Europe are increasingly applying quality models s...
Cílem této bakalářské práce je představení vybraných manažerských metod využívaných ve veřejné správ...
European cooperation and work on quality management has significantly improved over the last few yea...
Based on the scientific literature and statistical data as well as the conducted survey in the publi...
The CAF method consisting of basic nine criteria is its main construction taken from the EFQM model....
In 2000, the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Ne...
AbstractThe performance management is the framework of a good implementation of the strategy in an o...
Celem niniejszego opracowania jest dokonanie analizy wykorzystania modelu CAF w procesie samooceny w...