Add to ORKGQuality thinking is rising in the public sector in many Member States. Does Europe have a strategy? Is this coincidence or are these individual initiatives, and are those involved at least learning from one another? The setting up of the Common Assessment Framework (CAF) provided an initial impetus for a common European reference framework. Did CAF play this role by the end of 2003? What role will EIPA play in the future in this field
”Quality is not an act, it is a habit” said Aristoteles already in antique times. According to Arist...
Governing processes in Europe and within Europeanization are often opaque and appearances can deceiv...
Purpose – This paper seeks to shift the focus to the implications of various quality management sys...
Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? ...
[From the Introduction]. The use of quality management tools and systems, for a long time confined t...
[Introduction]. The public sector has to cope with a lot of challenges and has to respond to many ne...
European cooperation and work on quality management has significantly improved over the last few yea...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
textabstractPublic sector organisations throughout Europe are increasingly applying quality models s...
National public administrations nowadays have to adopt to the social changes around the world. One o...
Although there is considerable evidence for the hypothesis that an efficient use of management techn...
European cooperation and work on quality management has significantly improved over the last few yea...
This paper focuses on the quality approach in the public administration (PA) in the EU....
"This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Managem...
In recent years, the Quality Management Paradigm has successfully taken root in the European Union’s...
”Quality is not an act, it is a habit” said Aristoteles already in antique times. According to Arist...
Governing processes in Europe and within Europeanization are often opaque and appearances can deceiv...
Purpose – This paper seeks to shift the focus to the implications of various quality management sys...
Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? ...
[From the Introduction]. The use of quality management tools and systems, for a long time confined t...
[Introduction]. The public sector has to cope with a lot of challenges and has to respond to many ne...
European cooperation and work on quality management has significantly improved over the last few yea...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
textabstractPublic sector organisations throughout Europe are increasingly applying quality models s...
National public administrations nowadays have to adopt to the social changes around the world. One o...
Although there is considerable evidence for the hypothesis that an efficient use of management techn...
European cooperation and work on quality management has significantly improved over the last few yea...
This paper focuses on the quality approach in the public administration (PA) in the EU....
"This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Managem...
In recent years, the Quality Management Paradigm has successfully taken root in the European Union’s...
”Quality is not an act, it is a habit” said Aristoteles already in antique times. According to Arist...
Governing processes in Europe and within Europeanization are often opaque and appearances can deceiv...
Purpose – This paper seeks to shift the focus to the implications of various quality management sys...