Knowledge sharing in the age of the web 2.0: a social capital perspective

International audienceWeb 2.0 tools are more and more prevalent in organizational life, and this chapter identifies theirmultiple influences on knowledge sharing practices, as well as the main challenges of the social turn inknowledge sharing. Indeed, it is argued that social capital, a key concept from social sciences thatrecognizes the benefits practice derived from connections between people, also plays a role in thecontext of renewed (i.e. based on Web 2.0 technologies) knowledge sharing practices. Therefore, thisstudy provides an analysis of the influence of social capital in leveraging knowledge sharing in a Web2.0 context. Finally, using secondary data, this research details a specific case to illustrate howemployees can benefit from new forms of knowledge sharing that rely on interactive tools and theirsocial capital