THE IMPACT OF TRANSACTION PROCESSING SYSTEMS IN MAKING OPERATIONAL DECISIONS: A CASE STUDY OF COMPUTERIZING THE EMPLOYEES AFFAIRS DEPARTMENT OF AL-BALQA APPLIED UNIVERSITY, AL-KARAK

The aim of this study is to determine the impact of using information system in improving and managing the decision making process of the Employees Affairs Department of Al-Balqa Applied University at Al-Karak. To achieve the goal of this study, data were obtained through an interview with the department manager. A 24 items questionnaire with five response (Likert Scale) was developed and distributed to 20 participants, representing the Employees Affairs Department. Also, I used the SPSS Package to analyze the questionnaire study data which include the means and standard deviations of the study. In addition, I used Regression analysis to test the hypotheses