This project proposal focuses on the performance improvement of one specific area of SCDMV, Customer Service Delivery's Contact Center. The research, analysis, and suggested strategies outlined in this project will increase service level, efficiency and effectiveness of the Contact Center, Customer Service Delivery, and assist in supporting and achieving the overall mission, vision, values, goals, and objectives for the Department of Motor Vehicles
Enhancing customer loyalty and eventually increasing profitability can be facilitated by the service...
I decided to write this master thesis in relation with my work experience at CSC within the service ...
In the Customer Service departments in Hilti it has been implemented a system called Global Contact ...
This project proposal focuses on the performance improvement of one specific area of SCDMV, Customer...
The goal of this project is to determine if a new effective and efficient agent development program ...
The purpose of this project is to evaluate the S.C. Department of Motor Vehicles' current communicat...
The South Carolina Department of Motor Vehicles annually presents an accountability report to the go...
The South Carolina Department of Motor Vehicles annually presents an accountability report to the go...
The study problem was to find a way to improve call center performance. The method of study was to c...
As CRM company for automotive industry, AstraWorld face so many challenges, especially in call cente...
The goal of this project is to determine whether the South Carolina Department on Aging is effective...
The South Carolina Department of Motor Vehicles annually presents an accountability report to the go...
Recently, there has been tremendous growth in call centers around the globe. Many business activitie...
This report by the Legislative Audit Council reviews three contracts the South Carolina Department o...
This paper focuses on call centers, which have become a common means of communication with potential...
Enhancing customer loyalty and eventually increasing profitability can be facilitated by the service...
I decided to write this master thesis in relation with my work experience at CSC within the service ...
In the Customer Service departments in Hilti it has been implemented a system called Global Contact ...
This project proposal focuses on the performance improvement of one specific area of SCDMV, Customer...
The goal of this project is to determine if a new effective and efficient agent development program ...
The purpose of this project is to evaluate the S.C. Department of Motor Vehicles' current communicat...
The South Carolina Department of Motor Vehicles annually presents an accountability report to the go...
The South Carolina Department of Motor Vehicles annually presents an accountability report to the go...
The study problem was to find a way to improve call center performance. The method of study was to c...
As CRM company for automotive industry, AstraWorld face so many challenges, especially in call cente...
The goal of this project is to determine whether the South Carolina Department on Aging is effective...
The South Carolina Department of Motor Vehicles annually presents an accountability report to the go...
Recently, there has been tremendous growth in call centers around the globe. Many business activitie...
This report by the Legislative Audit Council reviews three contracts the South Carolina Department o...
This paper focuses on call centers, which have become a common means of communication with potential...
Enhancing customer loyalty and eventually increasing profitability can be facilitated by the service...
I decided to write this master thesis in relation with my work experience at CSC within the service ...
In the Customer Service departments in Hilti it has been implemented a system called Global Contact ...