A project delivery framework within the Construction Industry

A lack of effective communication has often resulted in information bottlenecks and conflicts in the execution of construction projects and is the primary cause of problems such as delays, increased project cost, reduced roductivity, loss of profit, or damaged professional or business relationships within the construction Industry. Despite all the advancement in the communication and integration tools in a drive to optimize the construction industry, this challenge still remains. In order to address this problem, this research project sought to determine the key elements that constitute effective communication and its importance to the successful projects delivery within the construction industry. A survey design which involved a sample study of a representative population through the use of a questionnaire was used. The research population comprised of all design consultants. The research found that, Common tools and processes, Good change management, PM best practices & Performance KPIs and resources are the main missing elements respectively for effective communication, which foster the conflicts inherent within the industry. The following key factors are however mostly present in project team; well-articulated project scope, quality information exchange and commendable people, cultures and behaviour. Informational asymmetries, misrepresentation, poor PM skills hinders effective communication and often results in project failure. There is therefore need to concertize the design professionals on the importance of effective communication and enlighten them on the dynamics involved. The construction industry is inherently complex, multi-disciplinary, fragmented, sporadic, dynamic and generally resistant to change. Hence, the need for rigorous research and feed back to the design professionals on effective communication especially during the changing times driven by technology, dubbed the 4th revolution. More work is to be done in order to achieve the effective communication, in the following study research area for the construction industry; the alignment of tools and processes, change management and Performance KPIs for the construction industry. These factors present a huge challenge in a fragmented and adversarial industry which is inherently resistant to change.Thesis (MSc) -- Faculty of Engineering,the Built Environment and Information technology,202