Emotional Intelligence as a strategy to enhance leadership

The elevated levels of burnout and stress that arise from work-related challenges, occurring from poor public health infrastructure, are prevalent in developing countries such as South Africa. Emotional intelligence (EI) theory offers a means to understand behaviour, attitudes, and interpersonal skills, which are important for nursing managers (NMs) to facilitate personal and professional development, well-being, and improved quality of care. Researchers have called for more research to create a greater awareness and understanding of EI in nursing leadership. Critical Realism was used as the epistemological framework to meet the objectives of the study. The aim was to identify practical recommendations for interventions that could enhance the ability of NMs to manage the challenges associated with leadership. Using an explanatory framework, the objectives were to (i) generate causal explanations for organisational phenomena, given the EI of NMs and the conditions of its exercise, (ii) describe how NMs use their EI abilities in challenging situations, and to (iii) identify interventions to develop the EI of NMs. Although the research on EI is extensive, research on NMs and interventions to develop EI in NMs was not found. Purposive sampling was employed with focus groups and individual semi-structured interviews used to gather data. The data was analysed using thematic data analysis and retroduction to identify the most logically compelling explanation for events. The findings showed that the EI of NMs is essentially related to work engagement, burnout, turnover intention, work satisfaction, communication, interpersonal relationships, and job performance. It showed that organisational support and policies, personal and psychological factors, as well as training, play a necessary role in enhancing the EI of NMs. The recommendations provide suggestions to create the conditions necessary to enhance the EI of NMs.Thesis (DPhil) -- Faculty of Business and Economic Sciences, 202