Customer service initiative in the Department of Health and Environmental Control

The goal of this project is to create a comprehensive agency wide customer service training initiative that will be targeted toward assessed needs as determined by each manager and supervisor of the various organizational units and resulting in continuous improvement. This initiative will include assessments, training, and performance measures as well as an outcome measure of proposed goals of customer service. This outcome measure will be a quantitative measure that results from ongoing assessments of customer service feedback throughout the Agency