Information seeking behaviour of postgraduate students: a study of Rhodes University and the University of Fort Hare

Information is documented as data value in planning, decision making and evaluation of any programme, therefore any informed decision would be based on the kind of information that the decision maker has. Information seeking behaviour can be described as an individual’s manner of gathering and sourcing information for personal use, knowledge update and development. In the light of this Information, this study examined the information seeking behaviour of postgraduate students at the University of Fort Hare and Rhodes University. The study went further to understand the impact the introduction of new technology has on postgraduate students’ information seeking behaviour. The study was limited to postgraduate students in the faculties of Humanities, Social Sciences and Education at the University of Fort Hare and Rhodes University. These disciplines were selected because of Whitemire (2002:637)’s opinion that students studying humanities, social sciences and education carry out more information seeking activities than students studying hard sciences such as Mathematics and other Natural Sciences. The aim of the study was to establish how postgraduate students seek and gather information for academic use. The objectives of the study were as follows: to find out information sources that postgraduate students value the most and determine where they find such resources; to identify the activities postgraduate students engage in when seeking for information; to establish the factors which influence postgraduate students information seeking behaviour and to determine methods that postgraduate students use to obtain relevant information. Both quantitative and qualitative research methodologies were employed in a survey. The main research instrument was a questionnaire supported by focus groups and face to face interviews. The results showed that postgraduate students utilised different sources of information when seeking information for academic use. Internet usage however was established as the information source that postgraduate students valued and relied on most. Few respondents indicated that they still visited the library and browsed the shelves and found information that met their needs in books. Reports on consulting librarians for help were low. Although the study was not on information seeking behaviour and age, the researcher noticed that mature students did not make use of information technologies effectively and also called themselves “Born Before Technology” generation. The study also established that postgraduate student’s preferred or conveniently accessed Internet and other electronic sources of information in the libraries, even though the two Universities have postgraduate computer laboratories and students could also access electronic sources of information at their residences through wireless connection. The researcher also noted that postgraduate students relied more on lecturers and supervisors for the choice of information sources, rather than independently searching to find the most appropriate documents to use. Postgraduate students used keywords to obtain relevant information when searching electronic sources. The respondents strongly agreed that they felt frustrated, confused, disappointed and demotivated if they did not find relevant information for their searches. This validates Kuhlthau (1991)’s Information Seeking Process model (ISP) as it not only focuses on the information seeking process, but also on emotions, thoughts and expressions of the user when searching information. The study recommends the following: optional computer literacy programmes for postgraduate students, extended library orientation for postgraduate students, mentorship programmes, extended information literacy programmes, appointment of research and subject librarians as well as more faculty librarians and improvement in library marketing