Video streaming services: what do customers want

The increasing popularity of video streaming services has been around for some years, challenging traditional media companies to pay close attention to them. Among other aspects, Portugal is one of the European countries where people watch most television content, making it a relevant case to study in terms of these new services. This research analyses consumers’ preferences and willingness-to-pay and proposes segments for the streaming services market in Portugal. It employs conjoint analysis to pursue these goals as well as to identify possible avenues for future research. Content was found to be the main driver in opting between services. Keywords: Over-the-top (OTT); video streaming services; Conjoint analysis; Brand choice; Content design