A call for ‘holistic’ business process management

Despite the proliferation of business process management (BPM) practice and the maturity of BPM research, many organizations lack a comprehensive overview on their end-to-end value chains, deploy ad-hoc BPM approaches, and work within BPM silos. Such fragmented practices cripples BPM’s ability to support organizations, especially in times of dynamic change. We claim that BPM should shift to a ‘holistic’ BPM approach, where organizational processes are well integrated, all BPM efforts are effectively coordinated, and BPM is well linked with other management practices. We open the debate to build and test tools and methods for holistic BPM to be a norm in everyday BPM practice and enterprise-design