Usability of learning management systems in business & management higher education institutes in Sri Lanka

This study explores some ideas drawn from product design and quality management literature to develop a framework to assess the amount of intervention of e-learning on the current teaching and learning processes of the undergraduates in business and management faculties in Sri Lanka. This will provide an intuitive understanding of such assessment measures to the educationalists involve in e-learning. Literature surveys and expert interviews provide available teaching and learning tools in commonly used learning management systems (LMS) in higher education institutes in Sri Lanka. Our stakeholder structured and semi-structured interviews record the customer requirements of e-learning delivery. We deploy Analytic Hierarchy Process (AHP) to screen the above customer/stakeholder requirements in terms of relative importance. Quality Function Deployment (QFD) maps the tools against the requirements