Work and challenges of social workers in the intervention service of the Center for Social Work

V magistrskem delu sem raziskovala delo in izzive socialnih delavk in delavcev v interventni službi centra za socialno delo. V teoretičnem delu je predstavljena vloga centrov za socialno delo in službe za koordinacijo in pomoč žrtvam, znotraj katere deluje interventna služba. Podrobneje predstavim interventno službo, v katerih primerih na podlagi obvestila policije posredujejo strokovne delavke in delavci in kakšne so njihove naloge. Posebno pozornost namenim temi nasilja v družini, ki je poseben družbeni problem in je odgovornost celotne družbe. Pojasnim ukrepe za zaščito otrok, nasilje nad starejšimi, možnosti namestitve oseb in oceno ogroženosti ter individualni varnostni načrt. V nadaljevanju opišem pomembnost sodelovanja in izobraževanja pri delu. Poleg tega opredelim vlogo socialnega dela, kjer opišem znanja, veščine in spretnosti, ki so pomembna za delo, ter kakšne so možne nevarnosti in potrebne izboljšave. Teoretični del zaključim s temo epidemije covida-19. V raziskavi me je zanimalo, kakšen je proces dela v interventni službi (torej v stalni pripravljenosti, ob intervenciji, po intervenciji in po zaključku stalne pripravljenosti) in kakšne so okoliščine intervencij. Želela sem izvedeti, kakšna je vloga oziroma pomen socialnodelovnega ravnanja in stroke socialnega dela v interventni službi ter vloga sodelovanja znotraj interventne službe in z ostalimi organizacijami. V raziskavi so me zanimali tudi izzivi in dileme, s katerimi se socialne delavke in delavci srečujejo pri delu, in katere so potrebne izboljšave. V zaključku raziskave sem spraševala po posebnostih dela v času epidemije covida-19 in kakšen je bil po njihovem mnenju obseg nasilja v primerjavi pred epidemijo. V empiričnem delu so predstavljene ugotovitve kvalitativne raziskave. Ugotovila sem, da delo v interventni službi obsega različne naloge in primere. Na podlagi primerov se intervjuvane osebe odločijo za delo v paru, telefonski pogovor ali odhod na teren, kjer so lahko prisotne grožnje in nevarnosti. Zbrani podatki kažejo, da vsaka situacija predstavlja izziv, zato so potrebne različne spretnosti, veščine in znanje. Socialne delavke in delavci si želijo krepiti in vzpostavljati sodelovanje z različnimi organizacijami. Prav tako izražajo potrebo po zagotovitvi namestitev, enakopravnem in boljšem plačilu, izobraževanju za interventno službo ter izmenjavi dobrih praks.In my master\u27s thesis, I researched the work and challenges of social workers in the intervention service of the Centre for Social Work. The theoretical part of my thesis presents the role of social work centres and the services needed for co-ordination and assistance to within which the intervention service operates. The intervention service is presented in detail, in which on the basis of police notification, professional workers intervene and what are their tasks. Special attention is paid to the subject of domestic violence, which is a particularly social problem and one that the whole of society is responsible for. Furthermore, I explain child protection measures, violence against the elderly, the possibility of accommodating the threat assessment plan, and an individual safety plan. I also describe the importance of and education at work. In addition, I define the role of social work, and describe the knowledge, skills and abilities that are important for this work, what the possible dangers are, and the necessary improvements. I conclude the theoretical part of my thesis with the subject of the Covid-19 epidemic. In my research, I was particularly interested in the work process of the intervention service (i.e. in a constant state of readiness, at the intervention stage, after intervention, and after completion of the constant state of readiness) and what the circumstances of the interventions look like. I wanted to find out the role, or importance of social work treatment, the profession of social work in the intervention service, and the role of co-operation within the intervention service and other organisations. In my research, I was also interested in the challenges and dilemmas that social workers face at work and what improvements are needed. At the end of my research, I asked interviewees about the specifics of their work during the Covid-19 epidemic and what was their opinion regarding the extent of violence compared to its extent before the epidemic. In the empirical part of my thesis the findings of a qualitative research are presented. I have found that working in an intervention service involves a variety of tasks and cases. Based on the examples, social workers decide whether to work in pairs, have a telephone conversation or go to a location where threats and dangers may be present. The collected data show that each situation presents a challenge, therefore certain skills, abilities and knowledge are needed. Social workers want to strengthen and establish co-operation with various organisations. They express the necessity to provide accommodation for vulnerable groups, equal and better pay, training for the emergency services and the exchange of good practice