Robotic Powered Satisfaction? A Quantitative Study on The Impact of Robotization on Job Satisfaction

Level: Bachelor Thesis in Business Administration, 15 ECTS. Department: School of Business, Society and Engineering, Mälardalen University Authors: Guillermo Berrojo Romeyro Mascarenhas (2001/06/14), Alaa Tish (1994/01/10), Aymen Safi (2000/03/27). Title: Robotic Powered Satisfaction? A Quantitative Study on The Impact of Robotization on Job Satisfaction. Supervisor: Noushan Memar Keywords: Robotization, Robots, Job Satisfaction, Herzberg Two-Factor Theory, Employee’s Retention. Research question: To what extent does robotization impact job satisfaction? Purpose: This research attempts to verify the extent of the impact of robotization on job satisfaction as the primary goal, and the likelihood impact of the latter on employee retention as a sub-goal. Method: Utilizing the phenomenon of robotization in the wholesale industry as the empirical context, a quantitative research approach was adopted. The primary data was collected through a questionnaire that was conducted among warehouse and terminal staff in the wholesale industry. Conclusion: The results of this research confirm that robotization, as a phenomenon of system or process automation using robotic devices, has a significantly positive relationship with job satisfaction. The findings also suggested the notion that robotization affects more profoundly on motivating factors than hygiene factors