Organizational learning in tourism and hospitality crisis management

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill for all those who are involved in running them. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise several questions on whether these organizations learn from the crises they experience and, if so, how do they learn and what do they do with this learning? This publication brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies they conducted around the world including Spain, the United Kingdom, Greece, Turkey, Iran, Malaysia, Japan, the USA, and Mexico, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination managemen