Comparison of the impact of the working environment on employees’ satisfaction at work in the selected public and private sector organizations

Zadovoljstvo zaposlenih pri delu je eden izmed tistih ključnih dejavnikov, ki vodi do organizacijskega uspeha in na katerega so dandanes pozorne praktično vse organizacije. Vedno bolj se poudarja pomen zadovoljstva zaposlenih pri delu, saj ta omogoča veliko pozitivnih učinkov tako za organizacijo kot tudi za zaposlene. Večja produktivnost (storilnost), boljši medosebni odnosi, manjša fluktuacija in s tem manjši stroški so le nekateri izmed teh učinkov. Poznavanje dejavnikov, ki vplivajo na zadovoljstvo zaposlenih pri delu pomaga identificirati razloge in področja, s katerimi in na katerih zaposleni niso zadovoljni. Na osnovi tega lahko organizacija uvede določene spremembe in prilagoditve ter tako izboljša raven zadovoljstva zaposlenih pri delu znotraj organizacije. Namen magistrskega dela je teoretično osvetliti področje delovnega okolja in z izvedbo raziskave v izbrani organizaciji državne uprave in izbrani organizaciji zasebnega sektorja ugotoviti, kako dejavniki delovnega okolja vplivajo na zadovoljstvo zaposlenih pri delu ter oblikovati priporočila za uvedbo sprememb v izbranih organizacijah. V magistrskem delu je bila izvedena mednarodna primerjava sekundarnih podatkov štirih držav. Izvedena je bila analiza izbranih dejavnikov kakovosti delovnega okolja, ki se meri tako s subjektivnimi ocenami zaposlenih kot z objektivnimi pokazatelji. Z metodo anketiranja je bila izvedena tudi raziskava na vzorcu dveh izbranih organizacij javnega in zasebnega sektorja. Osredotočilo se je predvsem na oceno dejavnikov zadovoljstva z delom in delovnim mestom ter na zaznavo dejavnikov delovnega okolja. Rezultati mednarodne primerjave kažejo, da med spremljanimi dejavniki delovnega okolja v Sloveniji, Avstriji, Nemčiji in na Danskem ni bistvenih razlik ter da so razmere za delo v vseh državah varne. Rezultati anketne raziskave so pokazali, da so sodelujoči v raziskavi v obeh sektorjih najbolj zadovoljni z ožjimi sodelavci, s katerimi delajo, medtem ko so najmanj zadovoljni z intenzivnostjo nagrajevanja, ki so je deležni. Obstaja kar nekaj statistično značilnih razlik med skupinama zaposlenih iz javnega in zasebnega sektorja, in sicer so povprečno višje ocene zadovoljstva zaposlenih pri delu v skupini iz zasebnega sektorja. Na podlagi rezultatov raziskave se predlaga, da vodje storijo več za dvig motiviranosti zaposlenih in za izboljšanje delovnega okolja, kar posledično vpliva tudi na višje zadovoljstvo zaposlenih pri delu in večjo uspešnost organizacij.Employee satisfaction at work is one of those key factors that enable organizational success and to which virtually all organizations pay attention today. The importance of job satisfaction is increasingly emphasized because it provides many positive effects for both the organization and employees. Higher productivity (performance), better interpersonal relationships, less fluctuation, and, thus, lower costs are just some of these effects. Knowing the factors that affect employee satisfaction at work helps to identify the reasons and areas with which and in which employees are dissatisfied. Based on this, the organization can introduce certain changes and adjustments. Thus, it improves the level of satisfaction within the organization. The purpose of the master\u27s thesis is to highlight the field of work environment theoretically and, by researching a selected state administration organization and a selected private sector organization, determine how work environment factors affect employee satisfaction at work, as well as to make recommendations for changes in the selected organizations. In the master\u27s thesis, an international comparison of secondary data from four countries was performed. An analysis of the selected factors of the quality of the working environment was performed. It is measured both by subjective assessments of employees and by objective indicators. A survey was also conducted on a sample of the two selected public and private sector organizations using the survey method. It focused mainly on the assessment of job satisfaction and satisfaction-with-work factors and the perception of work environment factors. The results of the international comparison show that there are no significant differences between the monitored factors of the work environment in Slovenia, Austria, Germany, and Denmark and that the working conditions in all countries are safe. The results of the survey showed that survey participants in both sectors are most satisfied with the close associates they work with while they are least satisfied with the intensity of rewards they receive. There are quite a few statistically significant differences between the groups of employees from the public and private sectors, i.e. on average, there are higher satisfaction ratings in the group of employees from the private sector. Based on the results of the research, it is proposed that managers do more to increase employee motivation and to improve the work environment, which, in turn, affects also higher employee satisfaction and greater performance of organizations