How can value co-creation create social value as management practice for sustainable water supply projects?.

Relatively little is known about the concept of social value co-creation as a management practice for sustainable construction projects. Although researchers of value co-creation have expounded it in the context of marketing services, little is investigated in construction projects. This study challenges the traditional bureaucratic management of the delivery of water supply projects and provides the process of joint production of sustainable benefits to end-users. Inductive reasoning, including qualitative research design, were applied to a water supply project. The qualitative stage created social value co-creation features using the purposive sampling of 36 semi-structured interviews analysed using NVIVO 11. The qualitative analysis feature social value co-creation which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Recommendations are made on contract design and the procurement of community-based Nigerian water service projects to accommodate service system social value co-creation