The Role of Management Information Systems (MIS) in Improving Hospital Service Efectiveness and Efficiency

The development and progress of information technology are overgrowing today. Application systems in various fields are a must for an agency/company to utilize information as a basis for administration and data processing, including in hospitals. The goal of this study was to see how effective the Hospital Information System (HIS) was at improving the efficiency of health care. In the 2010-2021 time frame, the research method was a literature review related to HIS in improving the effectiveness and efficiency of hospital services. Databases used include Sciencedirect, PUBMED, Google Scholar, and Researchgate. Researchers used a thematic structure based on thinking to collect literature review data, organized by grouping and discussing literature sources according to the issue. The keywords used are "hospital information system," "information system effectiveness and efficiency," and "healthcare effectiveness and efficiency." The findings of this study show that HIS can reduce the complexity of health services by increasing the effectiveness and efficiency of a hospital as an organization through innovation in developing information systems. The results are business process redesign, automation of service flows, paradigm shifts, cost reduction, improved hospital performance, and improving the quality of human resources, organizational development, and technology to achieve effectiveness and efficiency in-hospital services. Nevertheless, there are still some obstacles to implementing HIS in Indonesia. These obstacles are mainly in terms of infrastructure and human resources. Organizational policies are expected to be more in favor of increasing the use of HIS in the future.Keywords: Hospital information systems, healthcare, effectiveness and efficienc