Analisis Pelayanan Kesehatan Pengguna Badan Penyelenggara Jaminan Sosial di Puskesmas Melur

One form of government efforts in improving public health is BPJS (Social Security Administering Body) which aims to provide certainty of protection and social welfare for all people. BPJS participants must first request a referral to a first-rate health facility (Faskes I), including Puskesmas. But in fact quite a lot of people who complained about the slow service provided by Melur Puskesmas Pekanbaru City especially to this BPJS user community. From this condition the authors want to see Health Services In Melur Puskesmas against Social Security Provider Organizer User. From the above problem, the researcher can formulate the problem formulation in this research that is how Health Service of BPJS Users at Melur Health Center and what are the obstacles in Health Service of BPJS Users at Melur Health Center. This type of research can be incorporatedinto descriptive and quantitative survey types. As for the population and sample in this research is Doctor in each Poly, Nurse in each Poly, Registration and Information Counter Officer, Patient of BPJS who seek treatment at Puskesmas Melur Pekanbaru from Patient Class I, II and III. The sampling technique the authors used in this study was for Doctors (all poly) using Sampling Techniques with Census, for Nurses (all poly), Registration / Information Officers using Purposive Sampling Removal Techniques. Meanwhile, for users of BPJS sampling technique that the author uses is Incidental Sampling. Indicators used are Requirements, Systems, mechanisms and procedures, Service period, Cost / tariff, Product service, Complaint handling, suggestions and feedback. The result of this research is BPJS Users Health Service In Melur Health Center is in the category of Less Good, meaning there are still some indicators that have not run well